Book with Confidence

Our Covid-19 Refund Policy

Up until 7 days before the day that you travel we will offer a full refund of any money paid under the following circumstances:

  • If we are required to cancel your booking due to travel restrictions within France;
  • If we are required to cancel your booking due the closure by the French authorities of your chosen resort;
  • In the event of the closure of the ski lifts by the authorities in your chosen resort;
  • If France imposes a compulsory quarantine on visitors from the UK;
  • If the UK government describes France as an AMBER or RED country under the current traffic light system

We will not refund and/or be liable for any losses arising under the following circumstances, and therefore require that you take out adequate insurance (many policies are available) to cover:

  • Where France is described as a GREEN country under the current traffic light system.
  • Where you have been diagnosed with Covid-19 before confirmed arrival and are no longer able to travel;
  • Where you have been in contact with someone that has been diagnosed with Covid-19 and need to self-isolate;
  • Where you have been contacted by NHS Test and Trace (or your national or local test and trace systems) and you are required to self-isolate;
  • You have been diagnosed during your trip or have otherwise come in contract with someone who has been diagnosed with Covid-19 and you are now required to self-isolate. Your insurance policy should cover you for repatriation where necessary, emergency medical expenses abroad and additional costs of accommodation and/or transport if you need to self-isolate whilst abroad.


1: The Contract for short-term holiday rentals of the property The Alpine Range, France is between the Owners of the Property and the Client. The contract becomes effective only upon the owners receiving a fully completed hard copy of the booking form and confirming the reservation having received cleared funds as specified in clause 2. Any breach of clauses 2, 8, 9, 10, 11, 13, 14 or 15 by the client shall entitle the owners to terminate the agreement without notice or refund.


2: A deposit of 15% of the rental fee, £100 minimum, is payable if the booking is made more than 6 weeks before the start of the rental. The balance shall be payable on the due date which is 6 weeks before the commencement of the rental. Non-payment, of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than 6 weeks before the commencement of the rental the total fee is payable. PayPal payments carry a 4% surcharge.


3: Prices are in GBP or Euro depending on the property selected, and are payable as per the booking procedure. For clients wishing to pay in alternative currencies the rates will be calulated using this website. click here 

Self-Catered Accommodation

4: Price excludes towels and linen which will be charge at a cost of £9.00 per person per week. If the duration of the stay is longer than a week, then the linen & towels will not be changed unless requested with the additional fee being paid. 

Breakages or Damage

5: A security deposit of £100/€150 per self-catered apartment is required in case of damage to the property or it’s contents. However, the sum reserved by this clause shall not limit the Client’s liability to the Owner. The Owners shall account to the Client for the security deposit and refund the balance due within 7 days after the end of the rental period.  

Catered – Single Supplements & Child Discount

6: A single supplement charge of 70% will apply to a single adult occupying a double or twin room. This fee will be refunded if there are other double or twin rooms empty for the full duration of the clients stay. The single room supplement will also be wavered if two single adults agree to share.

Children who are under 13 years old will receive a discount of 10% at high season and 15% at all other times. This discount is subject to availability and will only be given if a child is sharing a double or twin room with an adult or two children are sharing a bunk room.

There is no charge for children under the age of 2yrs old, providing they are staying in the same room as the parent(s). 

Catered – Staff Day Off

7: Wednesday is the staff day off, breakfast is self-service with bread and cereals. On this day we ask you to eat out in one of the local restaurants, which we can book for you.


8: Any cancellation made by the Client for whatever reason shall be in writing and addressed to The Alpine Range. If the client cancels the booking in respect of any or all of the Apartments, a charge will be made that coincides with the timing of receipt by The Alpine Range of written cancellation that has been signed by the client. The percentage of the holiday cost forfeited is:

More than 6 Weeks – Full deposit
6-3 weeks – 60% of total cost
Less than 3 weeks – 100% of total cost

The Alpine Range reserves the right to cancel arrangements. Should this happen, The Alpine Range will give as early notification as possible and will fully refund all money paid, less any costs directly incurred associated with your specific booking.

Changes of Date

9: The owners may consider a request from a client to change the dates of the booking after confirmation has been issued. Agreement will be given subject to all of the following conditions being met (1) the owners agree to change (2) the request is received more than 6 weeks away from the start of the booking (3) the client pays any difference to the price where applicable.

VAT is included in the rental fee where applicable. The rental includes heating and electricity, tourist tax, duvets, pillows and final clean. The rental does not include travel & insurance, lift passes, equipment hire, ski lessons, bed linen or towels.

Period of Hire

10: Rentals commence, unless otherwise notified, at 2.00 p.m. on the day of arrival and terminates at 10.00 a.m. on the day of departure.

Number of Persons using the Property

11: The number of persons occupying the property must not exceed the total stated for that apartment/chalet. The owners reserve the right to refuse entry to the entire party if this condition is not observed.

Complaints Procedure

12: Any complaints or disputes regarding services, accommodation, staff or fees will be taken seriously and investigated thoroughly. All complaints or disputes MUST be formally submitted in writing within 30 days of  the end of your holiday and forwarded to: Customer Services, The Alpine Range, 20 Hooton Road, Willaston, Cheshire, CH64 1SJ, United Kingdom.

Care of the Property

13: The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. The Owners reserve the right to make a retention from the security deposit to cover any cleaning costs if the Client leaves the Property in an unacceptable condition. The client shall ensure that rubbish is placed out for collection regularly and that the client’s use of the property shall not cause annoyance or nuisance to other property owners or neighbours.


14: The property is strictly no smoking throughout.


15: No pets are permitted.


16: The owners shall not be liable to the Client or third parties for any accident, damage, loss, injury, death, expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental, including cancellations. The client must have adequate holiday insurance to cover all such circumstances. If the property which the Client has booked becomes unavailable or unusable for some reason prior to the date of a booking, then the owners obligations will be to (1) use their best endeavours to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid. No further liability shall attach to the owners whatsoever.


17: The Owners do not warrant and are not responsible for the accuracy of any verbal information given or statements made by its servants or agents.

Right of Entry

18: The Owners or their agents shall be allowed and provided with the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Brochure & Webste Details

19: The Owners of the property use their best endeavours to ensure that the particulars of the property as they appear in the brochure or on the website are accurate. Nevertheless, on occasions there may have been a change of circumstances and the brochure cannot always be up to date. The Owners accept no liability for any such changes or inaccuracies.

Guest Damamge

20: Please report accidental damage or breakage to the owners’ agents promptly if and when it happens.


21: This agreement is subject to the sole and exclusive jurisdiction of UK Law.