Book with Confidence

Our Covid-19 Refund Policy

Up until the day that you travel we will offer a full refund of any money paid under the following circumstances:

  • If we are required to cancel your booking due to travel restrictions within France;
  • If we are required to cancel your booking due the closure by the French authorities of your chosen resort;
  • In the event of the closure of the ski lifts by the authorities in your chosen resort;
  • If France imposes a compulsory quarantine on visitors from the UK;
  • If the UK government describes France as an AMBER or RED country under the current traffic light system

We will not refund and/or be liable for any losses arising under the following circumstances, and therefore require that you take out adequate insurance (many policies are available) to cover:

  • Where France is described as a GREEN country under the current traffic light system.
  • Where you have been diagnosed with Covid-19 before confirmed arrival and are no longer able to travel;
  • Where you have been in contact with someone that has been diagnosed with Covid-19 and need to self-isolate;
  • Where you have been contacted by NHS Test and Trace (or your national or local test and trace systems) and you are required to self-isolate;
  • You have been diagnosed during your trip or have otherwise come in contract with someone who has been diagnosed with Covid-19 and you are now required to self-isolate. Your insurance policy should cover you for repatriation where necessary, emergency medical expenses abroad and additional costs of accommodation and/or transport if you need to self-isolate whilst abroad.